Privacy Policy

PRIVACY POLICY OF PROXIMUS TECH INVESTMENTS PTE. LTD. (GigaXeSIM)

1. Introduction

This Privacy Policy ("Notice") is intended to inform you about how Proximus Tech Investments Pte. Ltd. ("Proximus", "we", "us", or "our") handles your personal data. It provides information, including personal data mentioned below, that relates to you or that you provide to us ("Personal Data"), which will be collected and processed by Proximus Tech Investments Pte. Ltd. and/or on its behalf by its third-party service providers when you contact us through our channels, such as the website or app, or after entering into a contract for our services. We are obliged to provide you with this information in order to inform you about your data protection rights under the General Data Protection Regulation (EU) 2016/679 ("GDPR").

2. Data Controller

For the purposes of this Notice, the data controller of your personal data is:

Proximus Tech Investments Pte. Ltd.
138 Robinson Road, 24-01, Oxley Tower, Singapore, 068906

Proximus Tech Investments Pte. Ltd. is responsible for your personal data. We are committed to respecting your fundamental right to the protection of your personal data, and this Notice aims to inform you about the processing of your personal data by Proximus Tech Investments Pte. Ltd.

3. Types of Personal Data We Process

We process your personal data for the following purposes:

• To manage the purchase of an eSIM or data plan sold on our website and any payments related to such products.

• To manage your registration as a user of our website and/or app, as well as to allow access to your private GigaXeSIM user area.

4. Sharing of Users’ Personal Data

Your personal data may be shared with:

• Proximus Tech Investments Pte. Ltd. internal entities within the group, such as internal departments and services (sales, marketing, IT, or customer support).

• Authorized third-party service providers acting on our behalf to support our services (such as payment processors, analytics providers, hosting services, etc.).

6. Right to Data Portability

You may request that Proximus Tech Investments Pte. Ltd. provide you with your personal data that you have provided to us in a structured, commonly used, and machine-readable format. Where technically feasible, you may also request that we transmit this data directly to another data controller.

9. Personal Data of Individuals Under the Age of 18

Proximus Tech Investments Pte. Ltd. understands the importance of protecting children's personal data, where we consider children to be individuals under the age of 18 in the EU or the equivalent age as defined by applicable laws in your jurisdiction. Children under the age of 18 are prohibited from using GigaXeSIM services. We do not knowingly collect (nor knowingly allow any third party to collect) personal data from individuals under the age of 18. If we become aware that personal data has been collected from someone under 18, we will delete such personal data and terminate that person's account as soon as possible.

10. Final Notes

If you have any questions regarding the information in this Notice or wish to exercise your data protection rights, please contact:

Data Protection Officer: [email protected]

Customer Support: [email protected]